Frequently Asked Questions

 

Common Questions

Most people have questions whenever they encounter something new. Below, we’ve listed a few that we are commonly asked. If your question isn’t listed, please reach out to us so we can answer it.
Do you accept insurance?

We are contracted and credentialed with almost all major insurance carriers, including:

  • Aetna
  • Asuris Northwest
  • Blue Cross of Idaho, including Kootenai Care Network
  • Blue Cross of Idaho Medicare Advantage
  • BlueCross BlueShield
  • Cigna
  • First Choice Health Network
  • GMR (Global Medical Response) Healthcare
  • HMA (Health Management Administrators)
  • Humana and Humana Medicare Advantage
  • Kaiser/Group Health
  • Medicare
  • Meritain Health
  • Mountain Health CO-OP/University of Utah
  • PacificSource and PacificSource Medicare Advantage
  • Premera Blue Cross and Premera Medicare Advantage
  • Providence Health Plans
  • Regence and Regence Medicare Advantage
  • Regence Group Administrators
  • UMR (United Medical Resources)
  • United Healthcare and United Healthcare Medicare Advantage
  • Tricare

Most insurance companies offer benefits for diet or nutrition counseling (also called Medical Nutrition Therapy), sometimes as part of your regular plan and subject to coinsurance, a deductible, and/or a specialist copay, and oftentimes as a preventive benefit, where visits are covered in full at no cost to the patient. Some cover 3 visits a year and some cover unlimited visits per year. We advise all our patients to check with their insurance beforehand. Ultimately it is the patient’s responsibility to verify coverage provided by their own health insurance plan. The patient is responsible for any services provided not covered by their insurance.

Unlike many other healthcare offices, we provide in-house billing, meaning we do our own billing rather than outsourcing it to a large-scale billing department. This enables us to better identify places in the process where we can make adjustments for better coverage for our patients. We have a step-by-step process that each claim goes through before we accept the insurance carrier’s remittance. Just like you, we are subject to monthly premiums as part of our health insurance, so when we can get payment from insurance before the patient, that’s always our goal.

In the case that we are either not contracted with your insurance carrier, you don’t have health insurance, or we know beforehand that your insurance does not cover for nutrition services, we offer a cash price discount, as well as affordable package prices. We also offer a Veteran Discount—you need only provide us a copy of your Veteran ID card, and we will automatically apply a $50 credit to any balance on any one individual claim. Please contact our office for current rates. We accept cash, check, and credit/debit cards (Visa and MasterCard only). Payment is required at the time of the appointment, unless insurance is being billed.

What is the difference between a Registered Dietitian Nutritionist (RDN) and a nutritionist?

Anyone can call themselves a nutritionist or a health coach, but only a Registered Dietitian has completed multiple layers of education and training established by the Accreditation Council for Education in Nutrition and Dietetics (ACEND). In addition to holding a recognized Health Science Degree, Registered Dietitians must complete a specially designed, accredited nutrition curriculum, as well as an extensive supervised program of practice at a health care facility, a food-service organization, and a community agency. Upon completion of an internship, we also have to pass an intense registration exam before we can apply for state licensure and practice using our degree.

Do you communicate with other healthcare practitioners I am currently working with to coordinate care?

Most definitely. Our preference is to be granted authorization to communicate with other members of your healthcare team, which you can do on your Patient Authorization for Use Disclosure of Health Information form. We believe it is the only way to ensure you’re getting the best care you can get for optimal results; it also helps to avoid contraindicated recommendations by our office and your other healthcare providers.

Do you require that I see you for a number of visits or can I just see you once?
You are welcome to see US as many times as you feel necessary. We do recommend, however, that you meet with one or more of our dietitians at least 3 times—once so we can get a thorough background and understanding of your health status, lifestyle, and current eating practices and give any general recommendations, twice to ensure the plan we put into place during your initial visit is realistic and was able to be incorporated into your daily routine, and a third time to confirm that long-term results are being achieved and see if the plan needs to be adjusted for continued results.
Can I bring my child to my appointment?
Absolutely. We understand that scheduling appointments around your children’s schedule(s) can be difficult. We only ask that you try your best to keep them as calm and quiet as possible during our visit so we can focus on the task at hand and things can be more clearly discussed and understood between us.
Do I need to keep a food log for my first appointment?
We do not require that you keep a food log. For many, this can be difficult to fit into your schedule or you may not yet have a consistent and concise method for recording foods. That being said, we do have many patients that already document their foods and like to bring those in for us to look over, and they can be very helpful. If indicated, we may ask you to keep track of food intake and/or your blood sugar readings, or if we are doing an elimination diet a food log can be useful as well.

Give us a call or submit your information below, and we’ll reach back out to you as soon as we are able

Northern Nutrition
1125 E. Polston Ave, Suite A
Post Falls, ID 83854
Phone: 208-640-4502
Fax: 208-777-7330
Email: admin@northernnutrition.net
Office Hours:
Mon-Thurs 8am-4pm
Fri-Sat CLOSED